Newcomer Information

Nestled in the heart of Pender County, Burgaw is a small town that possesses many charms. The town is known for its friendly people and picturesque surroundings; however it boasts ample economic opportunities and has convenient access to the amenities of an urban center. It is located 25 minutes west of Wilmington’s ILM International Airport and the University of North Carolina at Wilmington; Interstate 40, NC Highway 53, and US Highway 117 run through town, providing several avenues to a variety of shopping and fine dining destinations. While bordered by abundant forests and bountiful farmlands, Burgaw is also a mere 25 minutes away from area beaches. All the benefits of a forward-looking, thriving community are united with its rich historical fabric. Whether a visitor or long-term resident, Burgaw is sure to contain whatever it is you wish to find. 

Interested in living in town or opening a business with us? Please review the following information on starting utility service with the Town of Burgaw. 

We provide water, sewer, & garbage to residences located within the Town Limits. If you need to request service with the Town, please contact 910-663-3445 or e-mail customer.service@townofburgaw.com. 

For service at properties with a Burgaw address, but located outside of Town Limits, please contact Pender County Utilities at 910-259-1570. 

Any customer requesting services will complete an application and agreement for services. The customer will provide: 

  • Photo Identification, and social security number (for collection purposes-NC GS 105A-3(c)) or Federal Tax ID in the case of a business account.
  • Signature on the application.
  • Online credit check. The current cost to the applicant is $5.00. The customer may pay a deposit of $300.00 and waive the credit check.
  • Customers requesting same day service should complete the application process before 2:00 PM in order for Public Works employees to provide service. 

Residential Accounts 

Deposits for residential customers are determined by the online credit check and range from $0-$150 based on the results. The fee for the credit check and the deposit must be paid in full prior to services being connected. If a credit check cannot be completed because social security number is not provided, the deposit will be $300. 

Business Accounts 

Business deposits are based on anticipated usage of the business or similar existing business in the Town of Burgaw and Town staff will consider the nature of the business conducted, number of employees, square footage of business, or the Town staff may consider businesses outside the Town of Burgaw with similar uses. Business accounts are required to provide a Federal Tax ID and signature of an officer if it is a corporation or the social security number and signature of the owner of an unincorporated business. 

All deposits are maintained by the Town until termination of service. Schedule of fees for commercial accounts are as follows:

Gal. Mth. Usage Water Rate Sewer Rate Deposit
0-3000 gals. $0.00463 $0.00839 $125.00
3001-9000 $0.00493 $0.00839 $250.00
9001-25000 $0.00507 $0.00839 $700.00
25001-50000 $0.00522 $0.00839 $1250.00
50001-100000 $0.00522 $0.00839 $2500.00
100000-** $0.00522 $0.00839

$2500.00

 
*Per gallon rate based on current fiscal year's approved budget for the Town of Burgaw.
**Deposits for high volume users will be determined on a case by case basis based on the best information available. For existing businesses that change ownership or discontinue service in one name and reestablish service in other name, the deposit will be based upon the average monthly usage over the last 12 months of service. For new businesses, deposits will be based on the anticipated usage, as determined by town staff, based on any existing similar uses present in the Town of Burgaw. Similar uses used for comparison will be determined based on the nature of the business conducted, number of employees, square footage of business, as well as other factors that are typically present with similar uses. Deposits may also be based on usage of similar businesses outside the Town of Burgaw.
 
Note: All previous balances associated with an existing business must be paid in full prior to the establishment of a new account in the event of a business relocating within Burgaw.

For questions regarding new utility service, please contact the Customer Service Representative at Town Hall 910-663-3445 or e-mail customer.service@townofburgaw.com.