New to Town?
Are you a new resident needing to set up a utility account? A completed utility application is required to establish utility service with the Town. Click here for the Utility Service Connection Application.
Deliver the completed application to the Customer Service Representative at the Town Hall at 109 North Walker Street between the hours of 8 A.M. and 4:30 P.M., Monday through Friday.
About Town Utility Service; Meter Deposit Rates
Customer Service (910) 663-3445
Town of Burgaw utility service includes water, sewer, and garbage. A security deposit is required before service can be connected. The amount of the deposit is based on your credit history and our current schedule of fees. This deposit is refundable if you move out of the deposited address and all of your bills are paid. The meter deposit rates are as follows:
Meter Deposit Rates
Utility Deposit (water, sewer) $0 – $150.00 Based on Credit History
Residential Credit Check $5.00
Commercial Deposit $100.00
Master Meter Deposit $150.00 Per Unit in Multi-Family Complexes
Irrigation Deposit $25.00
Service connections are made within 24 hours for accounts established Monday through Thursday. To establish an account on Friday, please visit the Customer Service Representative by 3 P.M. if you need service connection that day.
Utility Bills
Customer Service (910) 663-3445
See rates below for water, sewer, and garbage costs, which vary depending on the amount used.
Water Rates
Inside City Limits, Incl. Bulk
0-3,000 gals. $4.24 per 1,000 gals.
3,001-9,000 gals. $4.51 per 1,000 gals.
9,001-20,000 gals. $4.64 per 1,000 gals.
> 20,000 gals. $4.78 per 1,000 gals.
Outside City Limits, Incl. Bulk
0-3,000 gals. $8.48 per 1,000 gals.
3,001-9,000 gals. $9.02 per 1,000 gals.
9,001-20,000 gals. $9.28 per 1,000 gals.
> 20,000 gals. $9.56 per 1,000 gals.
Sewer Rates
Inside City Limits $7.68 per 1,000 gals.
Outside City Limits $15.36 per 1,000 gals.
Garbage & Recycling Rates
Residential; 1 cart, recycling $17.00
Residential; 2 carts, recycling $34.00
Commercial roll cart, recycling $34.00
Minimum Utility Bill (2,000 gallons)
$8.48 Water
$15.36 Sewer
$17.00 Garbage
$40.84 Total
Meters are read on or about the 15th of each month. Utility (water, sewer, and garbage) bills are then processed and mailed during the last week of the month for the previous month’s service based on usage. The bill is due by the 10th of each month. If the 10th falls on a weekend or on a holiday, payment must be made on the next regular business day. We do allow a grace period in which you can pay your bill by 5:00 P.M. on the 15th without interruption of service. If we have not received your payment in Town Hall by 5:00 P.M. on the 15th, your water service will be disconnected. You will then be required to pay a $35.00 fee plus the full amount of your bill to have service reconnected. Extended payment arrangements are only allowed under extenuating circumstances.
If you have a question about your bill, please contact the Customer Service Representative at the Town Hall. Town staff will re-read your meter or check for leaks, if necessary. Any bill adjustment will be made afterward.
Late Fee Waivers
Customer Service (910) 663-3445
Utility customers who have had utility service with the Town of Burgaw for at least 12 months are eligible for a waiver of a utility bill late fee. To waive a late fee, no other late payments can have been made within the past year of service.
Customers are eligible again for a waiver of a late fee after one fiscal year from the last request. Requests for late fee waivers must be made in writing. The waiver request must be received within 30 days of assessment.
Disconnecting Utility Service
Customer Service (910) 663-3445
A completed Utility Disconnection Application is required to disconnect utility service with the Town. Fill out the application, and turn it in to the Finance Department in Town Hall, 109 North Walker Street. Click here for the Utility Disconnection Application.
Forms are also available at Town Hall. You may fax completed forms to (910) 259-6644 or deliver the completed form to Town Hall, prior to the desired disconnection date. The Finance Officer will print your final bill on the last working day of the month.