Utility Policy

A security deposit is required before service can be connected. The amount of the deposit is based on your credit history and our current schedule of fees. Click here for the fee schedule. This deposit is refundable if you move out of the deposited address and all of your bills are paid.                 

Meters are read on or about the 12th of each month. Bills are then processed and mailed by the last day of the month. Bills are due on the 10th of each month. If the 10th falls on a weekend or on a holiday, payment must be made on the next regular business day. We do allow a grace period in which you can pay your bill by 5:00 PM on the 15th. On the 16th day of the month, an administrative fee of $35.00 is imposed on all delinquent accounts. Administrative fees and past due balances must be paid in full before the 21st day of the month to avoid disconnection of service. Extended payment arrangements are only allowed under extenuating circumstances, and must be requested prior to the 15th.

By Town Ordinance, it is illegal for you to tamper with a meter. Only employees of the Town of Burgaw may turn on or turn off water meters. The meter is property of the Town of Burgaw. Violators will be prosecuted!

Please click here for a copy of the Town's complete Utility Policy